Refund policy
Jarvello Return and Refund Policy
Last updated November 10, 2026
Returns
You may request a return within 14 days after the last item in your order is delivered. To request a return, email karolisjasinauskas@gmail.com and include your order number so we can find your order. We’ll provide the return address and instructions.
Please pack the item securely. You may use the original packaging if you still have it.
For change-of-mind returns, you are responsible for the direct cost of return shipping if we informed you of this before purchase and applicable law allows it.
Order cancellations
If you want to cancel an order before it ships, email us as soon as possible with your order number. If the order has already shipped, you can request a return after delivery. Any statutory cancellation rights still apply.
Damaged, defective, or incorrect items
If your item arrives damaged or defective, or you receive the wrong item, email us with your order number and a description of the issue. A photo can help us understand the problem. We’ll explain the next steps and cover return shipping if the item needs to be sent back.
European Union and United Kingdom cancellation rights
If you are a consumer in the European Union or the United Kingdom, you may have a statutory right to cancel your online purchase within 14 days after delivery without giving a reason. To exercise that right, email us or send a clear statement using the seller details on our Contact information page. Send the item back within 14 days after notifying us of your cancellation.
For eligible cancellations, we refund the amount you paid for the item and the cost of standard delivery, if you paid for it. In the EU, we issue the refund within 14 days of receiving your cancellation notice and may wait until we receive the item or proof you sent it back. In the UK, we issue the refund within 14 days of receiving the item or proof you sent it back, whichever comes first.
Refunds
We’ll email you when your refund is issued. Refunds are made to your original payment method unless you agree to another method. Your bank or payment provider may take additional time to show the refund.
Your rights under applicable consumer protection laws, including rights for faulty, incorrectly described, or undelivered goods, continue to apply.
Contact
For returns, cancellations, or refund questions, email karolisjasinauskas@gmail.com.